If anything arrives damaged, faulty, wrong or incomplete, we replace it or refund you in full. Last updated 16 August 2026.
Cancel without charge, for any reason — email concierge@zanar.in with your order number for a full refund.
Once with the courier, a parcel can't be recalled. Refusing delivery returns it; we refund the order value less courier cost.
If we cancel for unavailable stock, wrong price or unauthorised payment, you get a full refund and explanation.
Your choice: a replacement or full refund, whenever the product is:
This applies whether or not opened; faults needn't show externally. We pay collection, replacement and refund; you pay nothing.
Opened pods can't be returned for a change of mind: once sealed and handled, botanicals can't be re-sealed or resupplied. Personalised or bespoke consignments too.
None of this applies to products already covered above.
If unopened, unused and every seal intact, tell us within seven days of delivery and we'll refund you.
Write to concierge@zanar.in within forty-eight hours of delivery for anything damaged, wrong or missing, and within seven days for a fault on use, with your order number and photos of carton, label and item.
Phone photos suffice; an unboxing video helps, not required. Keep packaging until the matter closes.
These windows let us raise timely courier claims and do not limit your statutory rights.
Write to us; we'll confirm the return and arrange collection. If unserviceable, post to the address we give; we reimburse postage on receipt.
Pack it as it came, with all components, unmarked, untaped. We inspect on arrival and confirm the outcome within two business days — await confirmation before sending anything back.
Refunds go through Razorpay to the original method — card, UPI ID, account or wallet — a fraud-prevention rule. If not, we transfer to a bank account in the payer's name.
We initiate the refund within two business days of approval; it then takes five to seven business days to appear, depending on your bank. We send the reference to trace it, and chase Razorpay if needed.
GST is refunded with the order and a credit note issued. We don't wait to be reimbursed by courier or supplier, and never issue store credit unless asked.
Delivery within India is complimentary, so none is refunded. If a return is our fault, we bear the freight too.
If you received a ZANAR box as a gift and something's wrong, write to us; we'll resolve it with you, not the giver, if preferred. A replacement comes to you; a refund, by payment-system rule, goes to whoever paid.
This policy adds to, never replaces, your rights.
Under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, a seller may not refuse to take back goods or refuse a refund where they are defective, deficient, spurious or lacking the characteristics advertised.
You may also complain to a District, State or National Consumer Commission, including where you live, without going through us.
Email concierge@zanar.in with your order number, or telephone +91 98188 44346. We answer within one business day, acknowledge complaints within 48 hours and resolve within one month. Grievance Officer: Savar Jai Singh, Director.