What we hold, why, and how you may take it back. Last updated 16 August 2026.
ZANAR is the brand of Zanar Rituals Private Limited (CIN U20239DL2026PTC466844, GSTIN 07AADCZ0333M1Z7), 400-A, 4th Floor, 12 Ajit Singh House, Yusuf Sarai Commercial Complex, New Delhi 110016 — the data fiduciary for your data under the Digital Personal Data Protection Act, 2023; you are the data principal.
Payments are processed by RBI-authorised Razorpay: your card number, CVV, PIN, UPI PIN and OTP are entered on Razorpay's systems — ZANAR receives only the reference, amount, status and method. Saved cards are tokenised by Razorpay and your bank under RBI rules.
To take and deliver your order, issue invoices, handle returns and refunds, answer enquiries, keep tax records, secure the site, and send brand email if asked. We do not profile you or automate decisions.
Consent is a clear affirmative act — a ticked box or accepted cookie category, never pre-ticked. Withdraw it any time by writing to concierge@zanar.in or reopening cookie preferences. Withdrawal doesn't undo past processing, or affect records we must keep by law.
We never sell personal data, sharing only what's needed, with:
Each is contractually bound to that purpose.
Some providers' servers sit outside India; logs may be handled abroad, as the Digital Personal Data Protection Act, 2023 permits. Razorpay stores payment data in India under RBI rules.
Covered in our Cookie Policy. We use no analytics or advertising technologies, and won't add any without asking.
Invoices and tax records: eight financial years, as required by law; customer and enquiry records: twenty-four months; marketing consent: until withdrawn. Everything else is erased once no longer needed.
The site runs on HTTPS, payment credentials never enter our systems, and customer-record access is need-based. If a breach occurs, we notify the Data Protection Board of India and everyone affected.
You may ask us to disclose, correct, complete, erase or stop using your data, and nominate someone to exercise these rights. Write to concierge@zanar.in with "Data Request" and your order number or email address. We reply within thirty days, free of charge, and explain if we must keep something by law.
ZANAR is for adults; not directed at children. We do not knowingly collect data from, or sell to, anyone under eighteen, and obtain verifiable parental or guardian consent where a child's data is processed. If a child's data reaches us, write and we'll delete it.
We update this policy as practices or law change; the current version sits here, dated at the top, and material changes are announced beforehand.
Tell us. Grievance Officer: Savar Jai Singh, Director. Email concierge@zanar.in or telephone +91 98188 44346.
We acknowledge every complaint within 48 hours and resolve it within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. You may also approach the Data Protection Board of India; nothing here affects your rights under the Consumer Protection Act, 2019.
Questions about this page: concierge@zanar.in.