Complimentary delivery across India, ordinarily within two to three days. Last updated 16 August 2026.
Delivery is complimentary on every order, anywhere in India. There is no shipping charge, no minimum order and no surcharge for distance.
A small number of PIN codes are not serviceable by our couriers. If yours is one, we will tell you before dispatch and offer another address or a full refund.
We do not ship outside India at present. For international gifting or hospitality enquiries, write to concierge@zanar.in.
Every box is checked and packed by hand. Orders are dispatched within one business day of payment, and ordinarily reach you two to three business days after dispatch.
Remote areas, the hill states, the North-East and the islands may take a few days longer. During festive and wedding seasons dispatch may take a little longer, and we publish the current window on the product page when it does.
These are honest estimates from our couriers rather than guarantees. Where we have agreed a delivery date in writing, for a wedding or an event, we treat it as a commitment and tell you at once if it is at risk.
Every box travels with a named courier and a tracking number, ordinarily active within twenty-four hours of dispatch. Write to concierge@zanar.in with your order number at any time and we will send you both, together with where the parcel has reached. If tracking has not moved for three business days, tell us and we will chase it.
Please check the address, PIN code and telephone number before paying, because couriers rely on both. We can change an address before dispatch; afterwards it depends on the courier and is not guaranteed.
If a parcel returns to us because the address was wrong or incomplete, we will re-dispatch it or refund the order, less the courier cost actually incurred.
Someone over eighteen should be available to receive it. Where you have authorised the courier to leave it with a guard, reception or in a safe place, delivery is complete when it is left as instructed.
Couriers ordinarily make three attempts. Please answer their call. Most failed deliveries are unanswered phones rather than missing addresses. If every attempt fails the parcel returns to us, and we will offer a re-dispatch or a refund of the order value less the courier cost incurred.
If the outer carton is visibly damaged or tampered with, refuse the delivery and tell us the same day. If you find the damage after opening, photograph the carton, the label and the item and write to concierge@zanar.in within forty-eight hours. Please keep the packaging until it is settled.
We replace it or refund you in full. You never pay anything towards a parcel damaged in transit. The full procedure is in our Returns & Refunds Policy.
When we know an order will be late, we tell you rather than let you wonder. We are not responsible for delay caused by events beyond our reasonable control: weather, fire, epidemic, riot, strike, bandh or curfew, transport disruption, or an act or restriction of a public authority.
If a parcel is materially late and still undelivered, you may ask us to cancel it and we will refund you in full. This does not affect your rights under the Consumer Protection Act, 2019.
We are glad to send an order as a gift. Tell us and we will leave the invoice out of the parcel and email it to you instead. Hotel, corporate and wedding consignments are dispatched under separately agreed lead times.
Anything to do with a delivery: concierge@zanar.in with your order number, or telephone +91 98188 44346. We answer within one business day, acknowledge complaints within 48 hours and resolve them within one month.